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What is Managed Support?

Managed Support is a comprehensive and proactive approach to managing your organization's technology needs.

It provides the best value to your organization with predictable monthly costs, scalability, and dedicated experts to help you get the most out of your technology investments.

Why

is Managed Support the best option?

Technology is constantly evolving. You need a trusted advisor that can keep your organization running smoothly and offer insight from a wide breadth of experience. A team who can then apply industry knowledge directly to your organization's unique situations.

Your team wants to get their job done. They want their tools to work. They want to have the access and the software that will allow them to be efficient. 

Managed support, when done correctly, accomplishes all of these things.  Go ahead. Be a hero for your team. Call Northrock today!

Why Managed
Core Services

Core Services

Helpdesk Support

A trusted team of professionals at-the-ready for when your team needs to reach out.

Onsite Support

Northrock includes on-site support so your team can stay focused on what they do best!

Network and Security

Ensure your core technology is monitored, working for you, and keeping you protected.

Additional Included Services

Quarterly Reviews

High level consulting on technology processes and strategy for your organization.

Security Training

Protect your organization by giving your team the education they need to stay safe.

Asset Management

Have the details of your technology assets at your fingertips.

AdditionalSevices

Password Manager

To assist with secure passwords, MFA, password sharing, security and more!

Custom Portal

Access reports, ticket statistics and interact with our team using your custom portal.

Reporting

Regular reporting to keep your finger on the pulse of what's going on.

Pricing

Our goals in pricing our Managed Support are:

  • Simple to understand and predict, 

  • Provide value to your organization that exceeds the cost, 

  • Cover our costs with enough buffer to be sustainable.

Pretty simple, right? That's what we thought too when we first started on this adventure!

The "All You Can Eat" model

Our Managed Support is priced at a flat-rate per-user per month (sometime per-device depending on business structure) and features unlimited requests of items that are listed within our agreement.  We want to make sure the scope of services in the agreement are standard enough that they cover all the day-to-day IT needs across all our clients.

Part of our value lies in you not having to think about reaching out to us, it just becomes a habit. This maximizes efficiency for your team. So we include as much as possible in the agreement.  

Standard Support at a Custom Rate

​​Not all organizations are the same, so while we apply a standardized offering, we price at a rate custom for your operations.

 

How do we figure out the rate?

We start with our base rate per-user that is derived from our internal costs. From there, we adjust using our custom calculator accounting for the following criteria:

  • Number of locations and devices at each location

  • Number and type of devices per user

  • Environment complexity (network infrastructure, software, configurations)

  • Level of sophistication of users

  • Turnover rate

 

Once we have been working with you for a while, we may adjust the rate based on our actual costs of supporting your environment. We want pricing to be fair, and to be simple!

Pricing
Covered Items

Covered Items

  • Troubleshooting of PCs, laptops and network devices

  • PC Install/Move/Add/Change

  • Monitoring of network and device health

  • Security monitoring

  • Alert resolution

  • Preventative maintenance

  • OS and Software Updates

  • Team member onboarding/offboarding

  • Microsoft 365 management

  • Microsoft Office applications' support

  • Warranty claim processing

  • Periodic onsite visits

*Note: this list is just a summary. Complete list is included in our proposals.

Remote AND Onsite support

Everything listed is included for both remote and onsite support.

Unlimited Requests

We do not restrict the number of requests you can make of these items. It means you are free to seek IT's help when you need it!​

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