Our goals in pricing our Managed Support are:

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• Simple to understand and predict, 

• Provide value to your organization that exceeds the cost, 

• Cover our costs with enough buffer to be sustainable.

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Pretty simple, right? That's what we thought too when we first started on this adventure!

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The "All You Can Eat" model

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Our Managed Support is priced at a flat-rate per-user per month (sometime per-device depending on business structure) and features unlimited requests of items that are listed within our agreement.  We want to make sure the scope of services in the agreement are standard enough that they cover all the day-to-day IT needs across all our clients.

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Part of our value lies in you not having to think about reaching out to us, it just becomes a habit. This maximizes efficiency for your team. So we include as much as possible in the agreement.  

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Standard Support at a Custom Rate

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​​Not all organizations are the same, so while we apply a standardized offering, we price at a rate custom for your operations.

 

How do we figure out the rate?

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We start with our base rate per-user that is derived from our internal costs. From there, we adjust using our custom calculator accounting for the following criteria:

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• Number of locations and devices at each location

• Number and type of devices per user

• Environment complexity (network infrastructure, software, configurations)

• Level of sophistication of users

• Turnover rate​

 

Once we have been working with you for a while, we may adjust the rate based on our actual costs of supporting your environment. We want pricing to be fair, and to be simple!